Product Specifications

Materials

Each art print block is carefully handcrafted using:

• Wood block base• Premium cotton canvas print• Protective clear varnish finish• Archival-quality inks for vibrant, lasting colour

Dimensions

• Height: 30 cm• Width: 20 cm• Depth: Approx 5cm

Features

• No frame required - crocodile hook attachment• Durable and lightweight construction• Rustic handcrafted appearance• Ready to display straight from the box\

Care Instructions

To keep your artwork looking its best:

• Dust gently with a soft, dry cloth• Avoid using water, cleaning sprays or abrasive materials• Keep out of direct sunlight to minimise fading over time• Avoid exposure to excessive moisture, humidity or extreme temperatures• Handle with clean, dry hands

Packaging

Your art block will be carefully wrapped and beautifully packaged to ensure it arrives safely and is ready for gifting.

Please Note

As each piece is handcrafted, slight variations in wood grain and finish may occur, making every art block unique. Colours may also vary slightly due to different screen settings.

Refunds & Returns Policy

Thank you for supporting our art shop. We want you to be happy with your purchase. Please read our Refunds & Returns Policy carefully before placing an order.

Original Artwork

Due to the unique nature of original artwork, all sales of original pieces are final and cannot be returned or exchanged unless the item arrives damaged or incorrect.

Please review all artwork descriptions, dimensions, and photographs carefully before purchasing.

Art Prints & Ready-to-Ship Items

Returns may be accepted for art prints and non-custom items within 14 days of delivery, provided that:

• The item is unused and in its original condition.

• The item is returned in its original packaging where possible.

• You provide proof of purchase or order confirmation.

Customers are responsible for return shipping costs unless the item is faulty, damaged, or sent in error.

Custom & Commissioned Artwork

Custom-made, personalised, and commissioned artwork cannot be returned, exchanged, or refunded once work has commenced.

This includes:

• Personalised prints

• Custom portraits

• Bespoke artwork

• Commissioned pieces

If you have concerns about your commission, please contact us and we will do our best to resolve the issue.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue, please provide:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging

Where appropriate, we may offer:

• A replacement item

• A repair

• A partial refund

• A full refund

Refund Process

Once a returned item has been received and inspected, we will notify you of the outcome of your refund request.

Approved refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a faulty item.

Return Shipping

Unless the item is faulty, damaged, or incorrect:

• Customers are responsible for return postage costs.

• We recommend using a tracked and insured shipping service.

• We are not responsible for returned items lost or damaged in transit.

Cancellations

Orders may be cancelled before they have been dispatched.

For commissioned or custom artwork, cancellation requests must be made before work begins. Once work has commenced, cancellations and refunds may not be possible.

UK & EU Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws.

For customers in the United Kingdom, your rights under the Consumer Rights Act 2015 remain unaffected.

Please note that personalised and custom-made goods are generally exempt from the standard cancellation rights applicable to distance sales.

Contact Us

For any questions regarding returns, refunds, or cancellations, please contact us through our website's contact form or customer support email.

By placing an order, you acknowledge and agree to the terms of this Refunds & Returns Policy.

Shipping Policy

Thank you for shopping with us. We take great care in packaging and shipping every artwork to ensure it arrives safely and in excellent condition.

Processing Times

• All orders are processed within 2–5 business days unless otherwise stated on the product listing.

• Custom, commissioned, or made-to-order artwork may require additional production time. Estimated completion times will be communicated before purchase.

• Orders are not processed, packed, or shipped on weekends or public holidays.

UK Shipping

We ship throughout the United Kingdom using trusted courier and postal services.

Delivery Times

• Standard UK Shipping: 2–5 business days after dispatch

• Express UK Shipping: 1–2 business days after dispatch (where available)

Shipping Costs

Shipping charges are calculated at checkout based on:

• Package size and weight

• Delivery location

• Shipping service selected

Free UK shipping promotions may be offered on selected products or order values.

International Shipping

We ship to many countries worldwide.

Delivery Times

Estimated delivery times after dispatch:

• Europe: 5–15 business days

• North America: 7–20 business days

• Australia & New Zealand: 10–25 business days

• Rest of World: 10–30 business days

Please note that international delivery times are estimates and may be affected by customs processing, local postal services, weather conditions, or other factors beyond our control.

Customs, Duties & Taxes

International customers are responsible for any:

• Import duties

• Customs fees

• VAT, GST, or local taxes

• Other charges imposed by their country's customs authorities

These fees are not included in the purchase price or shipping costs and must be paid by the recipient where applicable.

Packaging

All artwork is carefully packaged using protective materials suitable for the size and medium of the piece. We aim to ensure every item arrives in the same condition it left our studio.

Depending on the artwork, items may be shipped:

• Flat-packed with protective backing

• Rolled in a sturdy mailing tube

• Boxed with additional protective packaging

Tracking

Where available, tracking information will be provided via email once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active.

Incorrect Addresses

Customers are responsible for providing accurate shipping information.

If an order is returned due to:

• An incorrect address

• Failed delivery attempts

• Refusal to accept delivery

The customer may be responsible for any additional shipping costs required to resend the order.

Lost, Delayed, or Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery and include:

• Your order number

• Photographs of the damaged item

• Photographs of the packaging

If a shipment appears lost or significantly delayed, please contact us and we will work with the carrier to investigate the issue.

Please note that we cannot guarantee delivery dates and are not responsible for delays caused by shipping carriers, customs authorities, weather events, or other circumstances beyond our control.

Shipping Restrictions

We reserve the right to decline shipment to locations where delivery services are unavailable or unreliable.

Contact Us

If you have any questions regarding shipping, delivery times, or international orders, please contact us through our website's contact form or customer support email.

Please note: By placing an order with us, you agree to the terms outlined in this Shipping Policy.